FAQ

Yes. We provide free site measurement and consultation for customers within our service coverage area. Our team will visit the site, understand your requirements, take the necessary measurements, and provide suitable recommendations based on your space, design preference, and budget.

The lead time depends on the project size, material availability, design complexity, and site condition. Generally, fabrication and installation may take approximately 2 to 6 weeks after design confirmation and payment arrangement. For urgent projects, our team will advise the earliest possible completion timeline.

Our standard payment terms usually include a deposit upon order confirmation, followed by progress payment or balance payment before or upon installation completion. The exact payment structure may vary depending on the project value and scope of work. Full payment terms will be clearly stated in the official quotation.

Yes. Customers can customise the colour, design, material, and finishing based on their preferred style and project requirements. Our team will provide guidance on suitable options to ensure the final result is practical, durable, and aligned with the overall design concept.

Yes. We provide after-sales support for our completed projects. If you require assistance after installation, our team can help review the issue and advise on the necessary rectification or maintenance work. Warranty coverage, if applicable, will be based on the project scope, material type, and terms stated in the quotation.